Returns/Exchanges

Holiday Period Returns & Exchanges Policy (Applies to Orders placed between 20th Nov 2021 - 31st Dec 2021)

We can offer an exchange or store credits when accompanied by the original jewellery box and the sale confirmation email within 30 days from the date of delivery. Please email help@barejewellery.co.nz

* We do not offer refund/exchange for the following condition (no exception can be made):

- Final sale items
- Sets & Build Your Own Bundles
- Earrings for hygienic regulations, no exceptions can be made
- Items that have been worn or altered. 
- After 30 days from the date of delivery (according to the tracking)

* Orders placed with a promo code or during a sale can only be exchanged, or refunded as store credits.

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1. For faulty items:  must email us (help@barejewellery.co.nz) within 5 days from the date of receiving the order. If you are purchasing for someone else as a gift, please do check the jewellery upon receiving first. 


2. We can offer a refund/exchange when accompanied by the original jewellery box and the sale confirmation email within 14 days from the date of delivery. Please email help@barejewellery.co.nz

* We do not offer refund/exchange for the following condition (no exception can be made):

- Final sale items
- Sets & Build Your Own Bundles
- Earrings for hygienic regulations, no exceptions can be made
- Items that have been worn or altered. 
- After 14 days from the date of delivery (according to the tracking)

* Orders placed with a promo code or during a sale can only be exchanged, or refunded as store credits.

3. All issues including fading plating after wearing will NOT be considered as faulty items unless we have found many fading issues from the same production batch.
Please do understand that the colour of plating jewellery is not permanent, however, there are some things you can do to help your jewellery pieces last longer, read here.

Refund/exchange will not be processed until the items are successfully delivered to us.

4. BARE JEWELLERY reserves the right to refuse any returns if it doesn't meet our policy. If the return is deemed unacceptable, it will be returned to the customer at the customer's own expense

5. We do not pay for the return shipping unless the products are faulty upon receiving (must contact us within 5 days) or the wrong products being sent.

6. If the return is eligible,
 refunds will be applied back to the original form of payment, excluding shipping costs and duties.

7. If a refund is made on an order purchased with a promo code with a minimum order requirement:  the remaining pieces must have a subtotal over the minimum order value to retain the discount, otherwise the discount value will be deducted from your refund. The promo codes can only be redeemed once and cannot be transferred to any exchanges or used on a subsequent order.

 

RETURN + EXCHANGE PROCESS

  • You must request an exchange by email within 14 days of accepting delivery of the product, and arrange return of the product within 5 days after notification.  

  • Proof of purchase must be supplied with your email request, in the form of an invoice or order number. 

  • You are responsible for returning the product in its original condition. It must be unworn in the original packaging. 

  • Bare Jewellery will inspect the product on its return, and we reserve the right to refuse exchange should we evaluate the product to not be in the original condition. 

  • For international exchanges & returns, you must mark on the courier company’s consignment that the product is for exchange so as to avoid any customs duties and taxes. 

  • Please note - it is the customer’s responsibility to return the item to us safely. We cannot be responsible for any lost items or any damage to the product through the postal service. 

  • Please wrap the product in bubble wrap or its original packaging to avoid damage and send the product with tracking. 

Please note that wear and tear in the course of normal use is not considered a manufacturing fault. If your earrings are not closing properly or are fitting loosely during the course of normal use, it is not considered a manufacturing fault, please follow the instructions here to adjust your earrings. Additionally, loss of stones or breaking and chipping due to mishandling is also not considered a manufacturing fault. 

We also do not accept any returns for tarnished metal that has occurred due to wear or that has come into contact with chemicals of any kind, this includes perfume, moisturisers, hair products and skin care. Please ensure you clean your jewellery with a polishing cloth after each wear to avoid any tarnishing.

We are also unable to accept returns if in our opinion, you have not taken appropriate care of your purchased item as per our instructions outlined on our website here.

If you have any further questions please email our customer service team at help@barejewellery.co.nz.