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SALE ENDS SOON 25% - 60% OFF STOREWIDE

FAQs

Shipping & Delivery

When will my order be processed?

Processing time for orders is 1-3 working days (working days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions.

How long does shipping take?

NZ Express Shipping: 1-2 working days. +1 working day for rural addresses.

AU DHL Express Shipping: 2-4 working days (We only offer DHL Express Shipping at the moment.)

Please Note: Average delivery time is used as a guide for delivery. Please track your order via the tracking link provided. All orders are dispatched within 72 hours from our studio. On the rare occasion that you experience delay please don't hesitate to contact your local delivery service to assist you. We cannot offer refund on shipping fees.

How much is shipping?

Within New Zealand: Free for orders over $100 NZD. Or $6.95 NZD for orders under $100 NZD.

Australia: Free for orders over $300 NZD. Or $25 NZD for orders under $300 NZD.

How do I track my order?

You will receive a shipping confirmation email with a link to your tracking number once your order has been processed. 

Please allow up to 2 working days for this tracking code to activate. Please note: We cannot send to PO BOXES, please ensure a street address is supplied.

My parcel is delayed, can I get a refund?

Bare Jewellery cannot take responsibility for courier delays once an order leaves our studio. Unfortunately shipping delays are out of our control and a common occurrence in today’s world. They do not make your order eligible for a refund. Please take this into consideration when purchasing your items.

I've entered the wrong shipping information - how can I change it?

Please contact Customer Care right away at help@barejewellery.co.nz, if your order hasn’t been shipped we can change your address or details. If your order has been shipped you will need to get in touch with the shipping carrier to redirect your parcel.

Customs and Taxes

It is the customer's responsibility to pay duties, customs and taxes. To find out if you will be charged for duties and taxes please refer to your local customs website.

Orders

What's the status of my order?

Once your order has been shipped please allow up to 24 hours for the shipping confirmation email.

You can track your parcel via the link and follow it’s delivery. We ship all New Zealand orders via NZ Post, you can also use the link here to track your parcel.

We ship our International orders via DHL, to track your parcel please use the link here for DHL.

I want to cancel/change my order, what can I do?

We try our best to process your order to make sure you receive it ASAP. This means you are unable to cancel or amend an order once you have placed it.

All online orders can be returned/exchanged within 14 days for Australia and New Zealand as long as the item meets our return requirements.

See our full return policy here.

I made a small mistake on my order, can I change my order before it's shipped?

In the event of accidentally selecting a wrong size, quantity or shipping address, please email us as soon as possible at help@barejewellery.co.nz with your situation and we may be able to edit your order in time before dispatch begins for the day, although we cannot guarantee this.

In the event that you’ve entered a wrong address and we are unable to update it in time, you will need to contact the shipping provider (such as DHL or New Zealand Post) to update it. We will provide you the tracking details, and then you can contact them.

I forgot to enter my discount code, can you add it in?

Once an order has been made we cannot add/amend discount code. You can always save it for your next purchase.

My card has been charged twice.

If you have just purchased something from Barejewellery.co.nz and checked your bank account immediately after and it appears that you have been charged twice, there is no need to worry, there could be a very simple explanation for this.

When you place an order with Barejewellery.co.nz your bank places a hold on the funds at the time you checkout to make sure these are available when we come to charge your card which is only done after we've picked and packed your order and are just about to dispatch it.

The holding of funds is known as a preauthorisation and if you are viewing your statement online this looks like it is a charge for the value of your order which is why it looks like you've been charged twice.

The preauthorisation is standard practice when funds are transferred electronically. The preauthorisation should automatically drop off within 5 working days of when you originally placed your order, however you can contact your bank and ask them to remove this sooner. They may require us to fax through details to confirm we no longer need the funds held.

I just purchased something but it is now on sale, can I get a refund on the difference?

At Bare, we act quickly in adjusting our prices in response to fashion trend, holidays and stock levels. We are unable to give a refund on the difference if an item you purchased is now on sale.

Rest assured we always have another great promotion right around the corner, so keep an eye out online!

Afterpay is not working.

If you can't see Afterpay as a payment option, try switching to another browser or please make sure you are shopping in the $NZD currency.

Afterpay should appear in the payment option after you have made these changes. However, if you are having trouble with it, please email our support team at help@barejewellery.co.nz.

Returns & Exchanges

What's your return policy?

See our full return polcy here.

What's your return process?

1. Please email help@barejewellery.co.nz with your order number and name of item/items you wish to return, placing 'return' in the subject line.

2. We will email you the next steps in returning your items.

3. Check your items to ensure they are in perfect condition as Bare Jewellery cannot accept any items returned worn or tampered with in any way.

4. Ship your parcel back to the address provided. We recommend you send your parcel back via trackable mail as we are not liable for returns lost in transit. We cannot process your request until your parcel is successfully delivered to us. It is the customer’s responsibility to return the item to us safely. We cannot be responsible for any lost items or any damage to the product through the postal service.

5. Once we receive your return, we will email you your store credit in the form of an online code which can be used storewide, or alternatively provide you with the new tracking number for your exchange. The online code will be valid for 12 months from the date of issue, it cannot be applied towards shipping charges if any.

How long is your return window?

Within 14 days of delivery marked by tracking provied.

I received a faulty product.

Please email help@barejewellery.co.nz with your order number and an image of the fault within 3 days of delivery so our team can arrange a replacement as soon as possible. If you are purchasing for someone else as a gift, please do check the jewellery upon receiving first. 

*Please note: Refunds will only be issued if the item is deemed faulty and cannot be replaced.

How will my refund be processed?

The funds will be returned to the original payment method used to place the order, minus the shipping fee, unless faulty. Please note that items purchased using a promo code or during a sale period can only be exchanged for store credit. Store credits will be sent to your email in the form of a digital gift card for you to use at any time or send to somebody else as a gift.

Jewellery Care & Products

Can I swim or bathe in my jewellery?

We recommend removing all jewellery before swimming, showering or bathing, especially in salt water. Even though our plating is made to be thick and durable, this will ensure that your plating lasts for as long as possible with minimal to no tarnishing. 

We recommend regular polishing of your pieces using a dry microfibre polishing cloth and storing in original packaging in a cool dry place.

Jewellery Care Guide

We recommend you to read through our entire jewellery care section when you purchase a Bare Jewellery item because this will help your pieces last longer.

Read here for the full instructions on how to care for your jewellery.

What is your jewellery made of?

Pieces at Bare Jewellery are made of 18K/14K gold-plated on stainless steel, 925 sterling silver or high-quality brass. Please see details in our product description.

Why does the gold-plating colour on my jewellery piece look a bit different from other styles?

Primarily, gold is yellow and the colour and additional shades of gold-plating is depending on the purity of the gold & the alloy added to the gold-plating mix. Hence sometimes you see the word - 24k gold, 18k gold, 14k gold etc.

In order to create additional shades to create durable gold plating for jewellery pieces, the gold is often mixed with other metals to create an alloy in the same way you may mix paint colors to create beautiful new hues. Therefore, it is common to have a slight colour difference between each jewellery batches. The difference in colour does not mean your jewellery piece is defective or will last any longer or shorter than other pieces.

Jewellery Allergies

While we hope this never happens, some people can have a sensitivity to some metal plating or base metals used used in the electroplating process.

If you are aware of an existing jewellery allergy or sensitivity we advise you to consult a professional, or choose a hypoallergenic material and avoid buying non solid gold or silver jewellery. 

Please be aware it is your responsibility to purchase appropriate items in the case of a known sensitivity or existing or previous metal to skin reaction. In this case it is not our responsibility to refund or exchange your item if you have purchased an item despite a pre-existing allergy or sensitivity. 

My earrings are not closing/clicking in properly or fitting loosely.

It is common that the post on your earrings move in the process of putting them on or wearing them. That might result in things like: Your earring are fitting loosely on your ears, or your post won’t click in (seems like it’s broken)…

When you are experiencing these issues, your hoops are not faulty or broken, please stop wearing them immediately and follow the instructions here to adjust your hoops/earrings.

If you are still having trouble with your hoops/earrings, please email us as soon as possible at help@barejewellery.co.nz.

How can I find out my ring size?

Not sure about your size? Follow these simple instructions here to find the perfect fit or purchase a ring sizer here.

Do you offer warranty on your pieces?

All Bare Jewellery purchases made through our online store come with a 90 days warranty. This warranty is effective from the date of purchase and covers manufacturing faults and defects in materials.

We will offer a repair or replacement once the item has been assessed and proven by our team to be faulty. Please note that wear and tear during the course of normal use is not considered a fault. Bare Jewellery pieces are delicate and should be handled with care as explained in our product care card that is enclosed with your order. 

This warranty does not cover loss of jewellery, chain breakage, scratch marks, and general wear and tear. General wear and tear includes tarnishing and fading of plated jewellery, and therefore, is not covered by warranty.  We also have the right to decline any warranty claims if the damage is caused by mishandling. 

Any repairs requested after the offered 90 days warranty period will require a repair fee and return postage costs will fall to the responsibility of the customer. We may not be able to repair or replacement an item that is no longer covered by our 90 days warranty policy.

Proof of purchase is required for all warranty claims.Please contact our Customer Care team at help@barejewellery.co.nzif you require any further information.

The clasp on my bangle is not closing properly & the bangle keeps falling off my wrist.

It is common that the clasp on your bangle may move a few millimeters while putting them on/off or wearing them.

If your bangle's clasp is opening easily/feeling loose on the wrist, we recommend to stop wearing them to avoid losing the bangle & follow this simple step here to adjust your bangle.

Contact Us

Chat with us.

Need help? If you have any questions or would like to get in touch please email our customer service team at help@barejewellery.co.nz We will try our best to get back to you within 48 hours of receiving your email.

For general inquiry & press, Please contact us at hello@barejewellery.co.nz.

Free express shipping on NZ orders over $100 and AU orders over $300.

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