RETURN & EXCHANGE POLICY
We want you to love your Bare pieces! We offer returns on full-priced items for store credit or an exchange, provided your return meets the conditions below.
To be eligible for a return, your item must:
Be returned within 14 days of delivery (as marked by tracking).
Be unworn, undamaged, and in original packaging with all tags attached.
Not have been purchased on sale (including promotional offers).
Start Your Retrun
Please complete the contact form below, ensuring you include your order number, the name of the item(s) you wish to return or exchange, and your request. Our team will aim to get back to you with the next steps within 48 hours.
Non-Returnable Items
Unfortunately, we cannot accept returns under the following conditions (no exceptions):
- Items purchased on sale or during a promotional event.
- Sets & Build Your Own Bundles.
- Earrings (due to hygiene regulations).
- Custom-made pieces.
- Gift cards.
- Items that have been worn or altered.
Please choose carefully—we do not offer refunds unless an item is faulty and cannot be replaced.
Exchanges
You may exchange your item for one of equal or greater value. If your new item is priced higher, the difference can be paid via our customer service team.
- Original order value/store credit cannot be applied to shipping costs.
- Orders placed during a sale are NOT eligible for exchange, except for same-style ring size exchanges.
Further Information
Can I Cancel or Change My Order?
We process orders quickly, so once your order is confirmed, we cannot guarantee any changes.
If your order hasn’t been shipped yet, you can request store credit instead of cancellation.
If your order has already been dispatched, we are unable to make any changes.
To request a cancellation, contact our Customer Care team at help@barejewellery.co.nz as soon as possible.
What Should I Do If My Item Is Faulty?
We stand by the quality of our products. If you receive a faulty item:
Please fill out the contact form here within 3 days of receiving your parcel.
Include your order number & clear photos of the fault so we can arrange a replacement.
If your item is repairable, we will provide you with a pre-paid shipping label to return the item to us.
Refunds will only be issued if the item is faulty and cannot be replaced.
What is NOT Considered a Fault?
Wear & tear, including fading plating, scratches, or discoloration from exposure to chemicals.
Chipped, cracked, or broken pearls, shells, or gemstones due to mishandling.
Earrings that become loose over time—please see our adjustment guide.
Allergic reactions to metals/materials—please check materials before purchasing.
Slight differences in color or plating shades (e.g., variations between gold, silver, or platinum plating).
Color variations due to screen display differences. The product images on our website are the most accurate reference.
What Is The Return Process?
Submit a Contact Form
Complete our contact form with your order number and the name of the item(s) you wish to return. Select 'Return' as the subject. We will email you the next steps. Our team aims to get back to you within 48 hours (excluding weekends & public holidays).Check Your Items
Ensure all items are in perfect condition. Returns cannot be accepted if items have been worn, tampered with, or damaged in any way.Ship Your Parcel
Use the address provided in our email to send back your return. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns. Returns cannot be processed until they have been successfully delivered to us.Receive Your Store Credit or Exchange
Once we receive your return, we will issue store credit in the form of an online code, valid for 12 months, excluding shipping costs. If exchanging, you will be required to cover the cost of shipping for the new item to be sent back to you. We will provide tracking details once your exchange has been dispatched.
Do you have any more questions?
Please visit our Help Center.